Payment & Verification

Secure Transactions. Seamless Experience.

1. Secured Payment Gateway

At ALVAYAN, your security is our priority. All online transactions are processed through SSLCommerz, the most trusted and secure payment gateway in Bangladesh. Your sensitive financial data is encrypted using industry-leading SSL technology, ensuring that your information remains private and protected.

2. Supported Payment Methods

We offer a wide range of payment options to suit your convenience:

  • Credit/Debit Cards: Visa, Mastercard, American Express, UnionPay, and more.

  • Mobile Financial Services (MFS): bKash, Nagad, Rocket, Upay, etc.

  • Internet Banking: Direct transfers from major Bangladeshi banks.

  • Cash on Delivery (COD): Available for selected locations (verification required).

3. Order Verification Process

To maintain the integrity of our premium services and prevent fraudulent activities, we follow a strict verification protocol:

  • Online Payments: Once the payment is successful via SSLCommerz, you will receive an automated confirmation email and SMS with your Order ID.

  • Cash on Delivery (COD): For COD orders, our concierge team will place a verification call to your provided mobile number. Orders will only be processed after verbal or SMS confirmation.

  • Partial Advance: For high-value orders or specific locations, a minimal security deposit may be requested to confirm the shipment.

4. Transaction Failures

If your transaction fails but the amount is deducted from your account:

  • Do not panic. This usually happens due to a technical glitch between the bank and the gateway.

  • The amount is typically refunded automatically by your bank within 7-10 working days.

  • Please contact our support team with your transaction details for assistance.

5. Currency and Pricing

All prices listed on our website are in Bangladeshi Taka (BDT). The final amount shown at the checkout page includes all applicable taxes unless stated otherwise.